Aster DM Healthcare - Dubai

Operational Activities

  • Responsible for Operations and P and L of Medical Centres and Diagnostic Centres in UAE under the direction of Group Director – Finance and Administration

  • Coordinate with Human Resources for manpower planning and recruitment

  • Responsible for applying and implementing all SOPs per medical center

  • Ensure provision of Quality Care and services through cost effective management of Aster Medical Centers and Diagnostic Centers operations

  • Assist and support Quality Audit Team to enhance clinical quality in the medical centers and diagnostic centers

  • Assist business development team to establish medical centers in line with the vision along with CEO and assist in doing feasibility study and business plan

  • Ensure cross referrals are happening so as to retain the customer and render necessary care to the patient.

  • Explore the possibilities of adding new specialty in the units or getting clinicians on visit etc. so as to increase the business generation

  • Monitor and ensure effective functioning of the insurance coordinators in the Medical Centers and Diagnostic Centers

  • Conduct weekly and monthly review meeting with Operation Managers and Unit Managers to review performance of units

Business Development

  • Represents clinical operations in cross-functional initiatives, as assigned by management and may act on behalf of team when designated

  • Responsible for increasing the footfalls as per the business plan.

  • Identify new business opportunities, both internally and externally and expand the network

  • Keep an eye on local market conditions, local clinicians, competitor analysis and of the team when designated update the management

  • Identify opportunities, market needs and industry developments while maintaining flexibility and preparedness to proactively respond to shifting threats and opportunities.

  • Maintain healthy business relationships with the key external partners, Government officials, and competitors

  • Close co-ordination with CR, Marketing and Insurance departments and take appropriate measures to increase the foot falls

  • Provide input into non-project related activities and development of departmental processes, procedures and guidelines as requested

Team Development

  • Motivate team by providing fair, consistent, timely, specific feedback to challenge people to achieve their potential.

  • Provide or facilitate training to clinical study teams on assigned protocol specific topics

  • Take futuristic measures in the development of the team with updated knowledge and information

Job interactions

  • Coordinates internal and external clinical development activities of all team members involved in the design and conduct of assigned clinical operations

Minimum Experience

  • 6-10 years of relevant experience in a reputed organization, with a minimum of 3 years’ supervisory experience