Sev1 Tech, Inc. - Camp Afrijan

*Position contingent upon contract award.*

*Additional details will be provided as they become available; let us know your interest in this position.

The Helpdesk Specialist Journeyman will serve as the Installation management Officer (IMO) and Telephone Control Officer.

Duties include:

  • Responsible for providing technical support for installation, operation, and maintenance of a wide variety of communications and automation equipment that includes hardware and software support for Desktop automation equipment and peripherals in a geographically dispersed organization
  • Perform installation of computer system including software and related communication systems
  • Make telephonic and on-site calls and implements site restorable procedures for all installed systems on established data communication network i.e., local area network (LAN) and multi-user systems applicable to the installation or serviced activities
  • Identify inoperative equipment modules, determines sources of problem between hardware, system software, firmware and application programs
  • Analyze a variety of technical problems and conditions associated with particular application area
  • Work with vendors to resolve problems or make immediate corrective changes to operating software
  • Provide technical assistance in support of services to determine functional user's requirements, including data file management, system utility capabilities, etc.
  • Open, assign, annotate, and close Remedy Action Request System trouble tickets
  • Perform duties of unit Information Management Officer (IMO) with responsibilities for managing the ADP assets of the organization and overseeing the maintenance/application of use of Windows based computers
  • Process and track all NIPR/SIPR accounts to include set up of new accounts and maintain active accounts in a valid status
  • Perform problem determination and resolution in all areas of minicomputer, microcomputer and local area network technology
  • Set up and install new computer equipment, ensuring equipment is within network compliance
  • Coordinate equipment turn-ins with unit supply and processes Requirement Documents for computer automation equipment acquisitions
  • Manage directorate hand receipts for automation equipment, sub-hand receipts equipment to users ensuring 100% accountability
  • Perform monthly 10% spot check inventories of equipment
  • Maintain database of directorate’s computer automation equipment. Update database by adding, changing, and deleting equipment as required
  • Conduct searches and queries of data and provides printouts of data for reviewing by senior staff
  • Track assets of the directorate and provide life cycle management and replacement IAW local policies and DoD regulations
  • Develop and provide input to training regarding hardware and software capabilities, proper use of equipment, user software interfaces, analysis of error routines and messages, restart/recovery procedures, telecommunications diagnostics and support, and data access routines

  • A minimum of three (3) years of experience in IT customer service support
  • Minimum of a Bachelor’s degree
  • Maintain proficiency with phones, VOIP technology, IP VTC’s, AV Devices, and smart phones
  • Position requires an active, in-scope US Government issued Secret clearance
  • Due to the nature of the work and contract requirements, US Citizenship is required
  • Master's Degree

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: #joinSev1tech

For any additional questions or to submit any referrals, please contact:

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.