General Dynamics Information Technology - Kuwait City

Job Description

Contract:Army G2 ARIES
Position: Lead Technician, Systems – VTC Operator (L2)
Location: Kuwait
General Summary:
GDIT is seeking candidates to support the US Army G2. Under the Army Intelligence Information Technology Environment Support (ARIES) task order, the G2 supports numerous Army organizations providing mission critical intelligence tailored to the needs of Army senior leaders throughout the globe. The ability of these organizations to provide this needed intelligence is dependent on the availability and successful operation of their Information Technology (IT). The ARIES contract provides IT repair, maintenance, operations, logistics, engineering and cybersecurity services to ensure secure, reliable, and uninterrupted availability of the organization’s IT systems.
Principal Duties and Responsibilities:
VTC Operator will:
+ Perform scheduling, monitoring, and Tier I operations and maintenance of secure VTC systems
+ Schedule and establish VTCs and conduct routine operational tests and fault isolation on VTC electronic systems and equipment
+ Optimize system operation and resource utilization
+ Provide assistance to users in accessing and using systems
+ Maintain and operate a wide variety of VTC equipment to include cameras, microphones, audio and video playback, recording, and duplication devices
+ Continuously monitor all component equipment and take the appropriate corrective action for restoral to operational readiness
+ Display strong adherence to scheduling deadlines
+ Possess experience working with demanding, high ranking customers and their staff
+ Possess previous experience working in a Help/Service Desk or other customer service environment
+ Have the ability to work in a team environment with good customer relation skills
Desirable Skills / Experience:
+ Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support
+ Comprehensive knowledge of related hardware and software
+ DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
+ Required Security Environment Certification: CompTIA Security+ CE or equivalent
+ Desired Computing Environment certification: VTC-related certification
Security Clearance:
TS/SCI required

Additional Qualifications:
+ Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
+ Applicants must be able to deploy to potential hazardous duty locations due to mission requirements. Candidates must be able to maintain compliance with the standards of fitness requirements at all times throughout the period of performance of the task order


High School Diploma/GED with 8 years of experience, or Associate’s Degree with 6 years of experience, or Bachelor’s Degree with 4 years of experience

5-8 years of directly related experience supporting information systems operations
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job ID 2017-34827

Number of Positions 1

Job Locations KWT-Kuwait City

Job Function Information Technology

Security Clearance Level Top Secret/SCI

Full/Part Time Full Time