Talent Axis - Hong Kong

Responsibilities:

  • Maintain sound operations policies, procedures and systems in alignment with the business objectives of Personal and Business Banking Group with due consideration for striking a balance among efficiency, flexibility, control and customer service.
  • Design and implement adequate controls to ensure compliance with new or revised regulatory requirements.
  • Ensure operational risks of new banking products / services are adequately addressed and proper internal controls are in place.
  • Review the existing operations process and initiate system enhancements to streamline processes and improve operational effectiveness, efficiency and productivity.
  • Ensure smooth implementation of new policies and procedures, and launching of new products through branch channel.
  • Establish controls, monitor and ensure the compliance with AML/Compliance Policy and the relevant procedures and guidelines issued by Compliance Department.
  • Develop procedures and manual for the department/group to get better implementation on AML/Compliance Policy and the relevant procedures and guidelines when necessary. 
  • Identify possible weaknesses in operations controls and notify Compliance Department.
  • Liaise with relevant parties on preparation for business requirement, testing planning, testing scripts and system rollout preparation for systems, new products and new services.
  • Plan and execute and conduct user acceptance tests according to project timeline.
  • Review operational efficiency and identifying opportunities for enhancement
  • Identify operation deficiencies and make recommendations for rectification and continuous improvement.

Requirements:

  • Degree holder or equivalent is preferred
  • Minimum 4 years of experience in retail banking or branch operations/process design and development
  • Good knowledge of banking practices, operation system and procedures, especially for retail/branch banking.
  • Good interpersonal and communication skills.
  • Proficiency in Microsoft Excel, Word and Power Point.
  • Good command of written and spoken English and Chinese (including Putonghua).