Heart Of Hospitality - Muscat

"RESPONSIBILITIES

·     Deliver the VET by EHL (Ecole Hotelier Lausanne) training programs in F&B Service to students of various levels and backgrounds.

·     Deliver any other service and F&B related programs at the Academy. 

·     Implement the VET by EHL strategy in the line of activities carried out in the F&B Service.

·     Train on ‘Best Practices’ of a western restaurant (Greet/meet and Seat/ Service with a smile).

·     Participate in In-Service education and training courses as well as in continuing professional development opportunities, and taking part in action research exercises.

·     Maintain good order and discipline amongst students under one’s care and safeguarding their health and safety at all times.

·     Teach students and staff on how to take food and beverage orders from the guest on order taking pads and on Point of sale (POS) systems.

·     Train on how to obtain revenues, issue receipts, accept payments.

·     Share how to Performing basic cleaning tasks as needed or directed by supervisors.

·     Effectively train students & staff on how to communicate with the guest and how to provide assistance with their queries.

·     Impart understanding and skills in service flow, service scenarios and customer handling

·     Imparts responsibility on how to coordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

·     Impart observation tips on guest management, how to ensure their satisfaction with food and service.

·     Sensitizes team on prompt response to guest with any additional request.

·     Impart knowledge in wine and beverages service. 

·     Prompt in checking and reporting adherence to grooming and appearance standards, consistently. 

·     Teach students on how to understand the restaurant closing report and drop the cash with the front office / accounts department.

·     Teach students on how to tally Credit Card settlements for the day with the batch closing report from EDC machine.

·     Impart importance on how to build strong relationships and liaise with all other departments.

·     Leading by example in customer service excellence, beyond training duties

·     Report maintenance issues to Maintenance.

·     Develop students’ passion for the hospitality and the service environment

·     Represent the highest standards in deportment, body language, grooming and personal communication. 

·     Develop course materials and continuously improve them based upon changing trends in the industry and employee contexts

·     Document and report on student progress

·     Evaluate student performance

·     Provide and publish MIS, other reports and insights as per requirement.

·     Identifies the developmental needs of junior staff and provide coaching, mentoring to improve their knowledge or skill.

·     Assist other departments wherever necessary and maintain good working relationships

·     Perform other duties and tasks as assigned, including any operational duties. 

·     Support on all marketing activities and events. 

Pre-requisites

·     A positive attitude and excellent communication skills.

·     Knowledge of common POS and PMS is required.

·     Able to teach skills and effectively manage apprentices.

Professional Experience

·     Minimum 5 years of experience in Food & Beverage department in an international hotel or an upscale international restaurant in supervising or management position

Academic Qualifications

·     Diploma or Degree in Restaurant or Hospitality Management or related major.

·     Certificates in WSET or Sommelier and added advantage

Language

·     Excellent command of English with a strong vocabulary and knowledge of service language. 

·     Additional language is a plus. 

 
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