Aster DM Healthcare - Dubai

Customer Service

  • Help in Registration form and Insurance form completion process

  • Assist patients to complete all necessary forms and documentation including medical insurance

  • Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)

  • Send patient to concerned counter. Assist patient if required in reaching to the counter

  • Organizing and maintaining patient records, consent forms, payment forms, etc.

  • Ensure patients are informed if a clinician is running late or called out

  • Ensure hygiene standards are maintained

  • Organize and maintain forms and office stationery required for front desk activities

  • Ensure all standard protocols set by organization are maintained

  • Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times

  • Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.

Appointment Handling and Scheduling

  • Book appointments over phone as well as through walk ins

  • Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)

  • Schedule appointment requested through websites and SMS

  • Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.

  • Determine the financial status of patients and their eligibility for health services

  • Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)

  • Confirm all appointments for the following day over telephone on a daily basis


  • Check with Insurance Coordinator for cases requiring approvals

  • Coordinate with Symphony for insurance related matters

  • Check with Insurance Coordinator the status of the Insurance card produced by the patient

  • Check with the Insurance coordinator about the packages covered

Records & Data Management

  • Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail

  • Maintain medical records and report when required

  • Make spreadsheets, manage data and create documents on computers using desktop publishing programs

  • Cross verify and file all lab reports in the absence of the MRD

  • Enter all lab reports file numbers clinician wise

Job interactions

  • Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc

  • Works closely with external stakeholders to handle queries and feedback

Minimum Experience

  • 0 – 2 Years

Specific / Relevant Experience

  • Experience in Handling Customers/ Patients in similar role