Kaspersky Lab -

Job Description

  • Provide technical support to customers and partners by phone and CSS. Follow up cases till its close
  • Contribute to internal knowledge sharing, case review and documentation. Taking initiatives on technical skills' self-improvement towards obtaining Kaspersky Lab certification
  • Participate and contribute to MSA and Professional Service tasks if assigned
  • Cooperate with other teams to work on projects assigned
  • Perform product testing tasks

And other

Required Communication Skills

  • Must be highly energetic and have a take charge professional attitude suitable towards resolving complex situations
  • Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until resolution, and completing tasks on time
  • Ability to work with highly sensitive client issues and escalations
  • Professional level customer handling phone skills
  • Intermediate level verbal, written and intrapersonal skills
  • Basic level negotiation skills

Required Technical Skills

  • Advanced knowledge of security solutions (firewalls/ authentication/encryption/anti-malware / /DLP/ IDS/IPS/ Device Control)

Intermediate knowledge in:

  • TCP/IP and LAN Technologies, Microsoft OS (Server 2008 or + and Windows 7 or +, MS SQL, MS Exchange, Corporate Networking infrastructures including, DNS, group policy, Active Directory Structure, and Collaboration, Web and Messaging Systems (eg. MS-SharePoint, MS-Exchange, MS-ISA/TMG).
  • Troubleshooting skills including the ability to analyze logs, registry, traces and dump files
  • Virtualization environments such as VMWare, Hyper-V and Citrix

Good to have:

  • Working knowledge for Linux OS
  • Within twelve months of employment acquire Kaspersky product troubleshooting for Kaspersky Security for Linux Mail Server, KSB for Windows, Kaspersky Encryption, Kaspersky System Management, KESB for MAC, KESB for Linux) , Kaspersky MDM (mobile device management), Kaspersky Windows Server Enterprise Edition, KSV Agentless and KSV Light Agent
  • The ability to Test and QA future Kaspersky Beta versions and technologies
  • MS SharePoint and Linux operating systems

Education / Technical Certifications

  • Degree in Computer Network and Information Systems or equivalent certifications such as:
  • CompTIA A+ or equivalent, CompTIA N+ or equivalent, MCP: Windows Server 2008 +/ Windows 7 + and CompTIA Security+ or equivalent
  • Will be required to pass Kaspersky Internal certifications within eighteen months of employment to include KESB for Windows, Kaspersky Encryption, Kaspersky MDM (Mobile Device Management), Kaspersky Windows SEE, Kaspersky Security for Linux Mail Server and Kaspersky Troubleshooting