Heart Of Hospitality - Muscat

"RESPONSIBILITIES


Primarily responsible for training students in group and individual classroom dynamics in soft skills through use of innovative teaching techniques and tools like case studies, audios/videos, role plays, activities/workshops, projects, evaluation methods etc. to equip them to successfully become an outstanding employee
Develop scenarios for students in various commercial and business and social context to engage and empower them with social intelligence and how to handle unfamiliar situations
Develop students’ passion for the hospitality and the service environment
Develop students standards in deportment, body language, grooming and personal communication.
Impart Training on communication, intercultural, interpersonal skills, workplace readiness, behavioural and personality development.
Assess and evaluate students for their proficiency, comprehension, familiarity with the programs and job-readiness.
Develop students business and employability skills such as personal effectiveness and workplace competencies.
Develop students ability to demonstrate and uphold the highest of professional standards and service excellence ethos.
Develop students passion for life-long learning


·       Participating in In-Service education and training courses as well as in continuing professional development opportunities, and taking part in action research exercises;

·       Maintain good order and discipline amongst students under one’s care and safeguarding their health and safety at all times;


Provide and publish MIS, other reports and insights as per requirement.
Develop course materials and continuously improve them based upon changing trends in the industry and employee contexts
Develop course materials for future academic pathways
Incorporate the Academy’s objectives into the curriculum by remaining up to date with mission and initiatives
Document and report on student progress
Evaluate student performance
Provide and publish MIS, other reports and insights as per requirement.
Be on hand to provide consultation on student learning for other faculty members


·       Attending meetings with parents and staff to discuss student progress

·       Attend staff development days to improve skills and receive help and feedback from colleagues

·       Represent the Academy at events, open days, career fairs and any other public events.

·       Demonstrate the highest of professionalism, ethics and uphold the Academy’s service excellence ethos.

·       Perform other duties and tasks as assigned

·       Support on all marketing activities and events.

 

PROFILE REQUIREMENTS

 

Pre-requisites

·     Excellent English communication skills, both spoken and written.

·     Strong analytical, interpersonal and decision  making skills

·     High energy, enthusiastic, motivational training style with excellent public speaking competency

·     Strong people management and leadership skills.

·     Excellent creative and conceptual thinking abilities especially on customer psychology

 

Professional Experience


4-5 years of experience as a trainer in soft skills.
Background and extensive knowledge of the hospitality sector


 

Academic Qualifications


Bachelor’s Degree in Psychology or similar field.
Relevant training certification in soft skills would be beneficial.


 

Language

·     Excellent command of English with a strong vocabulary and knowledge of service language especially in Arabic and French.

·     Additional language is a plus.
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