Mandarin Oriental - Doha

Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 
Mandarin Oriental, Doha
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.
Main Responsibilities

Answer all telephone calls coming into the Housekeeping office
Keep track of any incoming requests in log book and make sure to follow up accordingly
Coordinate and distribute guest requests and ensure they are addressed
Manage early arrivals/VIPs’ special requests by continuously providing update for Housekeeping Supervisors on priority of rooms needed
Inform Executive Housekeeper of all requests coming in from the Serviced Apartments
Enter any maintenance requests into HotSOS system
Log and store all lost&found items together with the Housekeeping Manager
Follow all standards, such as MOQA, LQE, LQE and Forbes at all times
Record all late/absent colleagues on designated attendance sheet
Keep accurate record of Room Attendant and House Attendant productivity
Assist the Housekeeping Supervisor in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed
Follow Housekeeping Supervisors direction and call in employees, if necessary
Ensure all letters and packages are delivered in a timely manner and records are kept regularly
Plug in time and attendance with the Executive Housekeeper
Order supplies and amenities as given by the Asst. Executive Housekeeper
Print and organise daily reports for Executive Housekeeper


Senior School qualifications or equivalent is mandatory
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
Minimum 1 year of experience working in a 5-star hotel environment.
A minimum of 1 year of housekeeping experience
Good housekeeping, chemical, linen and machinery knowledge is mandatory

If you are interested in joining our team apply today!