Tiktok - Kuala Lumpur KUL

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.
The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards and guidelines to keep our community safe.
What will I be doing?
- You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness)
- You will hold the partner site accountable to and help a set clear path towards operational excellence
- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses
- You will own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risk and mitigations proactively within the assigned sites and/or lines of businesses.
- You will crisply articulate site performance and any remediation plans to an executive level
- You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.
- You demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)
- You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.
- Ability to travel 50%-70% is required for this role