Serco Inc. - Bahrain

As the CNIC N6 IT Help Desk Support Specialist, you will provide Information Technology (IT) service support for the Commander, Navy Regions Command supporting the EURAFCENT Region at the Naval Support Activity for Manama, Bahrain.

In this role, you will:

  • Address, manage and resolve network and or domain user trouble calls or tickets.
  • Provide support in the implementation, installation, maintenance and upgrades of user SIPRNet, Non-classified Internet Protocol (IP) Router Network (NIPRNet) and telephone drops, and ensure that the work is done in accordance with best practices and standards.
  • Assist in the application/acquisition, maintenance, troubleshooting and upgrade of domain connected user computing platforms, to include sub-components, peripherals and software/applications, as well as non-domain connected systems. Assist in the application, acquisition, installation, maintenance, troubleshooting and upgrade of printers, scanners, fax machines, data encryptors, etc., and ensure that the work is done in accordance with best practices and standards.
  • Assist in the installation, maintenance and upgrade of cable infrastructure, such as fiber optic cables, copper Ethernet cables, and the required cable infrastructure pathways.
  • Perform site surveys and determine user domain requirements, and develop the needed site survey report.
  • Develop and provide cost estimates of user requirements and provide to the appropriate approving authority and procurement officer.
  • Project support related to user-submitted trouble tickets, to include project planning, coordinating with stakeholders, requirements gathering, project monitoring, and project status reporting to ensure compatibility and suitability with current or anticipated CNREURAFCENT N6 IT requirements.
  • Assist in the implementation, installation, setup, maintenance and upgrades of telephone drops and Video Teleconferencing (VTC) endpoints. Provide VTC support to users, to include VTC endpoint meeting setup and troubleshooting.
  • Assist in the implementation, installation, setup, maintenance and upgrades of telephones, to include Voice over Secure IP (VoSIP). Assist in the application or acquisition of Command telephones, cellphones, tablets, their subcomponents and peripherals. Assist in the activation or reactivation of telecom services. Track assignments or allocations of telecom assets, services, accounts, asset subcomponents and peripherals. Develop, implement and maintain a database used to track telecom asset assignments.
  • Dispose of items identified to be no longer needed through the Defense Reutilization Management Office (DRMO) process. Sanitize any items for proper disposal to DRMO.
  • Submit Request for Changes (RFCs), track and manage submitted RFCs that are required to satisfy domain user requirements or telecom users.
  • Train users or other required, concerned individual of the system that they are supporting or system that they are providing when required.
  • Support the ITSM Service Strategy phase to include strategy management, service portfolio management, demand and business relationship management as applicable

To be successful in this role, you must have the following:

  • HS Diploma or GED equivalent required
  • A minimum of 8 years implementation, troubleshooting and maintenance experience with IT systems required
  • Must have an active DoD Secret Security Clearance
  • Must be 8570 compliant and Hold an active Security Certification such as CompTIA Security+, CAP, CASP, CCSK, CISSP, CISM, OR CISA.
  • Must hold a valid US Passport

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).