Wavin - Amsterdam NH

Wavin is an innovative solution provider for the building and infrastructure industry globally. With over 60 years of expertise, we aim to solve global challenges in water supply, sanitation, climate-resilient cities, and building performance. We are committed to building healthy, sustainable environments. Wavin is headquartered in the Netherlands and has a presence in over 25 countries.
Wavin is currently looking for an E-Commerce Manager to join our team in Amsterdam, the Netherlands, at the Global Headquarters. If you want to make a difference and work for a purpose-led company, please read on and learn how you can help our changing world.
The main purpose of the E-Commerce Manager position is to develop, implement, and rapidly upscale a market-leading E-Commerce experience for North-West Europe (DACH, BENELUX & NORDICS), which delivers against engagement, revenue growth, and profit targets.
Responsibilities:
  • Setting up E-commerce routes-to-market that are in line with Territory strategy including (ie: direct to installer (B2C) proposition, for selected strategic product categories, direct to contractors/webshop for small wholesalers (non-EDI adapts)
  • Implement an e-commerce eco-system working in close harmony with sales, supply chain, marketing, and IT (B2B, B2C)
  • Drive growth and continue its success across the digital and e-commerce channels.
  • Establishing a clear short- and long-term e-commerce strategy and management of the Wavin e-commerce webshop in the North-West Europe territory, together with external and internal stakeholders
  • Optimizing the daily sales (D2C) and realize the budgets, planning, and (sales-aligned) targets sell-out, ensuring profitability and growth of the e-commerce channel by continuously optimizing the e-fundamentals, including e-distribution, e-shelving, e-merchandizing, and e-pricing.
  • Systematically analyzing and reporting of sales results, expectations, market, competition, and trends to make proposals for improvement.
  • Monitoring the customer experience and purchase path to improve the purchase rate and provide data expertise to deploy & adapt the strategy.
  • Collaborate with Marketing on maximizing online sales performance through effective day-to-day adaptations on-site and analysis of key metrics such as AOV, Conversion, Promotional activity, and a reduction in customer bounce rates.
  • Building the e-commerce team as demand grows
  • Partnering with the Marketing function to analyze marketing channel performance and align digital strategy across all channels
  • Consult on cross-functional projects to ensure e-commerce principles are incorporated
  • Identify new areas of e-commerce opportunity beyond current organizational thinking
  • Align product data classification model (ETIM) and the product assets with Product Management and Product Data Teams.

  • Master’s degree in digital business or related fields
  • 2 to 5 years of relevant e-commerce experience, B2B and/or B2C
  • Successful track record of building and operating e-commerce multichannel strategies
  • Highly experience in cross-channel digital program management and business development
  • Proven track record in scaling an e-commerce business driving revenue growth
  • Ability to provide both strategic and tactical direction as well as providing direct, hands-on execution
  • Strong stakeholder management skills
  • Expertise with B2C and B2B e-commerce (Webshops, EDI, Market Places, Datapools)
  • Incredible commercial acumen, consistently looking for significant yet realistic performance improvements utilizing a variety of technological proficiencies and techniques
  • In-depth understanding of the evolving digital world on both the demand side (how people/companies are using technology) and the supply side (emerging technologies)
  • Extensive knowledge of product data classification models and structures (preferably ETIM)
  • Extensive knowledge of PIM systems (preferably Syncforce)
  • Extensive knowledge of Customer Journey Mapping, personas and User Needs Finding (Design Thinking)
  • Extensive knowledge of training colleagues and customers in the use of e-commerce solutions
  • Extensive knowledge of managing sales via Market Places
  • Cross-cultural experience
  • Outstanding people, leadership, and organization skills
  • Excellent communication, able to influence and lead by example

Wavin understands and celebrates diversity with over 12.000 employees in over 40 countries. We provide a collaborative and supportive culture where we encourage all our employees to develop their talent. In addition to working with an enthusiastic, professional team in an international environment, we offer a competitive compensation and benefits package.