Wavin is an innovative solution provider for the building and infrastructure industry globally. With over 60 years of expertise, we aim to solve global challenges in water supply, sanitation, climate-resilient cities, and building performance. We are committed to building healthy, sustainable environments. Wavin is headquartered in the Netherlands and has a presence in over 25 countries.
Wavin is currently looking for an E-Commerce Manager to join our team in Amsterdam, the Netherlands, at the Global Headquarters. If you want to make a difference and work for a purpose-led company, please read on and learn how you can help our changing world.
The main purpose of the E-Commerce Manager position is to develop, implement, and rapidly upscale a market-leading E-Commerce experience for North-West Europe (DACH, BENELUX & NORDICS), which delivers against engagement, revenue growth, and profit targets.
Responsibilities:

• Setting up E-commerce routes-to-market that are in line with Territory strategy including (ie: direct to installer (B2C) proposition, for selected strategic product categories, direct to contractors/webshop for small wholesalers (non-EDI adapts)
• Implement an e-commerce eco-system working in close harmony with sales, supply chain, marketing, and IT (B2B, B2C)
• Drive growth and continue its success across the digital and e-commerce channels.
• Establishing a clear short- and long-term e-commerce strategy and management of the Wavin e-commerce webshop in the North-West Europe territory, together with external and internal stakeholders
• Optimizing the daily sales (D2C) and realize the budgets, planning, and (sales-aligned) targets sell-out, ensuring profitability and growth of the e-commerce channel by continuously optimizing the e-fundamentals, including e-distribution, e-shelving, e-merchandizing, and e-pricing.
• Systematically analyzing and reporting of sales results, expectations, market, competition, and trends to make proposals for improvement.
• Monitoring the customer experience and purchase path to improve the purchase rate and provide data expertise to deploy & adapt the strategy.
• Collaborate with Marketing on maximizing online sales performance through effective day-to-day adaptations on-site and analysis of key metrics such as AOV, Conversion, Promotional activity, and a reduction in customer bounce rates.
• Building the e-commerce team as demand grows
• Partnering with the Marketing function to analyze marketing channel performance and align digital strategy across all channels
• Consult on cross-functional projects to ensure e-commerce principles are incorporated
• Identify new areas of e-commerce opportunity beyond current organizational thinking
• Align product data classification model (ETIM) and the product assets with Product Management and Product Data Teams.

• Master’s degree in digital business or related fields
• 2 to 5 years of relevant e-commerce experience, B2B and/or B2C
• Successful track record of building and operating e-commerce multichannel strategies
• Highly experience in cross-channel digital program management and business development
• Proven track record in scaling an e-commerce business driving revenue growth
• Ability to provide both strategic and tactical direction as well as providing direct, hands-on execution
• Strong stakeholder management skills
• Expertise with B2C and B2B e-commerce (Webshops, EDI, Market Places, Datapools)
• Incredible commercial acumen, consistently looking for significant yet realistic performance improvements utilizing a variety of technological proficiencies and techniques
• In-depth understanding of the evolving digital world on both the demand side (how people/companies are using technology) and the supply side (emerging technologies)
• Extensive knowledge of product data classification models and structures (preferably ETIM)
• Extensive knowledge of PIM systems (preferably Syncforce)
• Extensive knowledge of Customer Journey Mapping, personas and User Needs Finding (Design Thinking)
• Extensive knowledge of training colleagues and customers in the use of e-commerce solutions
• Extensive knowledge of managing sales via Market Places
• Cross-cultural experience
• Outstanding people, leadership, and organization skills
• Excellent communication, able to influence and lead by example

Wavin understands and celebrates diversity with over 12.000 employees in over 40 countries. We provide a collaborative and supportive culture where we encourage all our employees to develop their talent. In addition to working with an enthusiastic, professional team in an international environment, we offer a competitive compensation and benefits package.