Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?
At Cosentino (www.cosentino.com) we are looking for a Showroom Coordinator to join our Distribution Center located in Perth. The Centers are an example of Cosentino’s total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.
You will join a company:
- With an international mindset and presence in 80+ countries.
- With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
- In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.
As the Cosentino Showroom Coordinator you will assist with the day to day operations in the Cosentino City or Center Showroom. Your daily tasks will include guest relations, customer service assistance, events coordination. The goal is to identify and generate sales leads and then partner with the local sales team, which allows them to follow up on the leads and convert into sales and projects. Will also play a key role on enhancing our showrooms within targeted local industries (builders, architects, designers, commercial, etc.). In this role, you will proactively reach out to clients in order to achieve individual and team goals. Your ability to network and find business through events hosted at our City Center and showrooms are an integral key part of this role.
DUTIES AND RESPONSABILITIES:
-Welcome and engage every customer and provide the best customer experience, with the goal of developing long term relationships and foster brand loyalty.
-Assist all walk-ins & customers with appointments that arrive at the showroom.
-Provide support face-to-face, over the phone and via email to better help customers understand the benefits of Cosentino brand.
-Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, as well as highlighting possible stock issues that may arise to help them achieve and exceed sales targets.
-Work with the City Manager and General Manager to increase traffic within the City Center/Center and leads.
-Register visits and leads in SalesForce.
-Develop and build relationships with key architects and designers in the area.
-Weekly follow up on selected slabs to ensure all sale orders are current for material on hold (only Centers). Organization and Administration Responsibilities:
-Filter the leads of the Center/City Center via phone call and only forward the ones with potential.
-Organize and plan events in advance, coordinating content and making sure we have qualified attendees.
-Responsible for execution of events: invitations, catering, logistics, publicity, mailing.
-Ensure daily entry of all customer visits in Salesforce
-Ensure the showroom is always in perfect condition: this includes, but not limited to the cleanliness of all furniture, equipment, supplies and placing marketing materials.
-Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, attending visitors daily and during events.
-Manage the administrative tasks required for suppliers.
-Support the CSRs with pick up orders (only Centers).
-Perform and keep records of documents in the Center according to its needs. This includes but not limited to, accounts receivable, accounts payable, invoices, credits, tax certificates and customer payment records (only Centers).
Required: Proven Success in Sales, Marketing and Customer Service Knowledge of interior design industry
Desired: Knowledge of the building or decoration market
Required: Be knowledgeable of the construction industry as a plus. Fundamentals (basic functions) on computing: Word, Excel, PowerPoint, Outlook, and Internet Explorer Salesforce and CRM or similar