NTT DATA Services - Quezon
In these roles you will be responsible for: - Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. - Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met - Analyzing medical insurance claims for quality assurance - Resolving moderately routine questions following pre-established guidelines - Performing routine research on customer inquiries. - Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: - Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. - High school diploma - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. - 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions * The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement. * All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.