Keypath LLC - Melbourne, VIC

Keypath Education is a global education services company transforming the higher education experience in Australia by enabling universities to deliver high quality postgraduate courses online. An emerging field in Australian education, our vision is to be Australia's foremost provider of marketing, enrolment management and career planning services to universities and we are on track to achieve this.Due to exponential growth we are looking for Student Success Advisors to join our team immediately!

It's an exciting time to join us.

Student Success advisor, academic advisor, couselor, coaching, student life
As our Student Success Advisor you'll provide coaching and critical support to our enrolled students throughout their study journey. This role requires you to make outbound calls to students, evaluating abilities, interests and personality characteristics in order to provide regular counselling and support activities. You'll maintain a continuous focus on the student experience and student success from initial enrolment through to graduation by:
+ monitoring attendance, academic and enrolment progress of students to ensure they are making satisfactory progress and to support the retention of students.
+ ensuring new students are oriented to university policies and services.
+ learning the details of courses, career paths, case examples and faculty specialties so that a knowledge base of university courses can be built and used in student interaction.
+ coaching students who run into obstacles on their path to degree, helping them assess and plan for the way forward and taking proactive measures to ensure prompt resolution of any potential obstacles.
+ monitoring the courses to ensure students are participating as per the expectations of the course and communicating with faculty to discuss student status and assisting as needed.

If you are motivated, empathetic, engaging and demonstrate a positive personality with the ability to build rapport quickly and effectively we want to hear from you! Ideally you'll also have:
+ a relevant Bachelor's degree and/or previous experience providing student support.
+ proven ability to coach and motivate students and an understanding of the needs and challenges faced by adult learners.
+ strong knowledge of Microsoft Office suite, various communication methods and student record management systems.
+ strong interpersonal, problem solving and customer service skills.
+ previous experience in a high volume phone based environment.
We want to see that you're as passionate about education as we are with a genuine interest and commitment to help students achieve their goals!
ID: 2017-2269
External Company Name: Keypath Education, LLC
External Company URL: