Progress Soft - Amman

Description

We are looking to recruit Support & Implementation Engineers who provide high-level onsite and remote IT technical liaison, in addition to providing support and network administration to the customers.

The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.


Responsibilities
  • Implement and install solutions on the customer's test and live environments.
  • Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network and Communication Levels).
  • Act positively and respond promptly to the customer requests/tickets.
  • Prepare, review and ensure accuracy of technical documentation.
  • Perform any other job-related duties incidental to the work.


Requirements
  • BSc degree in computer information system or any related field.
  • Fresh graduates / Up to 3 years experience in a familiar field.
  • Knowledge in database engines (Oracle , Ms-SQL).
  • Knowledge in operating systems (Windows, Linux).
  • Knowledge in application servers (Tomcat, Oracle Application server, WebLogic , WebSphere).
  • Knowledge in Directory Services.
  • Experience in one of below is a plus:
    • SAN and Storage
    • Networking
    • Linux, High Availability & Disaster Recovery
    • Backup & Recovery Strategies.
  • Excellent verbal, written, and interpersonal skills.
  • Excellent team player.
  • Working under pressure skills.
  • Excellent customer service skills.
  • Attention to detail skills.
  • Effective communication skills.