SAP - Manila

Requisition ID: 152486
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Key Areas of Responsibility and Tasks:

  • Perform monitoring and collection of receivables including overdue receivables
  • Proactively call customers to reassure the time of invoice payment
  • Creation and distribution of dunning letters to customers in a prompt and accurate manner
  • Investigate billing discrepancies and respond to external queries through Dispute Cases
  • Handle a selected group of customers
  • Work closely with both internal & external customers to expedite the collection efforts
  • Investigate A/R impairments and propose Sales Allowances
  • Escalate to management team any problem that holds the collection process to flow
  • Update reports and send the statement of accounts to each customer
  • Follow SAP processes and use application tools available in ISP
  • Support Ad-hoc queries
  • Co-Lead projects on local and/or regional level
  • Analyze and investigate dispute cases to avoid complaints in future
  • Supervise the South-East Asia team and provide guidance
  • Contact for external and internal auditors

Competences & Skills:

  • Accounting and collections knowledge
  • Customer focus approach
  • Communication skills (verbally and written)
  • Monitoring of payment behavior of customers
  • Ability to work under pressure
  • Intercultural skills
  • Understanding of SAP´s goals and strategy
  • SAP Employee Competencies
  • IT Principles & data security
  • Partner & Third Party Engagement
  • Quality Focus
  • Results Driven
  • Teamwork & Collaboration
  • Operate SAP Financial Processes & Systems
  • Analytics capabilities
  • Good problem solving skills are required
  • Must be a well-organized and self-starter with "can do" attitude
  • Able to support and motivate a team
  • Business acumen

Experience & Language Requirements

  • Working experience within a finance related field required (minimum 5 years)
  • Fluent written and spoken English
  • Previous experience in a Customer Service or Cash Collections role desirable


  • Successfully completed University Degree
  • Accounting or related field of knowledge is required


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

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