Hilton - Amsterdam, NH

A Guest Service / Front Desk Agent at Hilton Amsterdam assist in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience\.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences\. The brand continues to be the innovative, forward\-thinking global leader of hospitality\. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected\.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts\. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time\.
What will I be doing?
As Guest Service / Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience\. A Guest Service / Front Desk Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Check\-in and Check\-out procedure
+ Answering questions from guests
+ Identifying our guest needs
+ Offer our guest a friendly, pro\-active and efficient service
+ Handling of basic problems and complaints
+ Carrying out of administrative tasks
+ Financial/Cashiering tasks
+ Support the Executive Lounge Team in their operational daily tasks when necessary
What are we looking for?
Guest Service / Front Desk Agent at Hilton Amsterdam is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
+ Committed to delivering a high level of customer service
+ Excellent grooming standards and communication skills
+ Competent level of IT proficiency
+ Available for morning\-, evening\- and nightshifts
+ Fluent in English
+ Dutch and a additional foreign language is preferred
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement\. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners\. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide\.
**Job:** _Guest Services/Operations_
**Title:** _Front Desk Agent FT_
**Location:** _null_
**Requisition ID:** _HOT02CBL_
**EOE/AA/Disabled/Veterans**